The Fox Hill Electric Fireplace Stove provides an old-time look to any room. This unit features durable composite construction with multiple heat settings. By combining a realistic flame with a fully functional 1350 watt heater, the patented 3D flame enhances any indoor setting!

Features:

• Durable composite construction
• Built-in 1350 watt heater with internal safety shutoff sensor
• Plugs in to any household outlet
• 3D patented flame
• Safety cut-off
• CSA approved

Dimensions: 26" L x 15.76" W x 28.37" H

Weight: 59.4 lbs.

Assembly:

This product ships unassembled and will require easy and straight-forward assembly using common household tools. Detailed instructions are included.

Return Policy:

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Returns: All returns must be approved in writing and are subject to a 20% restocking fee.

Claims: If any damage to goods is detected upon receipt, the buyer must refuse delivery. Patio Heater Source is not responsible for damage suffered in transit or storage. Before accepting any goods, the buyer should examine the shipment carefully. If there is any visible damage to shipping cartons, the buyer should refuse delivery. Claims for damage or shortage by the delivering carrier should be filed with the carrier by the buyer within five (5) days of delivery. Claims for damaged goods must be reported to Patio Heater Source in writing within five (5) days from receipt of goods. Failure to do so will constitute full acceptance of the goods.

Satisfaction:

At Patio Heater Source, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Patio Heater Source provides to both commercial and residential clients worldwide.

Shipping:

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This item ships via FedEx or UPS (depending on your zip code). Once shipped, you will receive a tracking number via the email address you provide. Ground shipments usually arrive within 2-5 business days after shipment. Please inspect the package when it arrives to determine if damage occurred during shipping. If a box is crushed, wet or severely damaged, reject the shipment and do not sign for it. The item will be returned to us, which allows us to file a claim. We will then be able to ship your replacement item within 24 hours.
If damage during shipping is discovered after delivery, contact customer service immediately so a claim can be filed. Please retain all damaged items and shipping materials, as the carrier may need to perform an inspection.

Warranty:

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All Patio Heater Source products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Patio Heater Source will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
Patio Heater Source retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
Procedure for Claims Under Limited Warranty:
To obtain warranty service, an original or copy of the sales receipt is required. Patio Heater Source reserves the exclusive right to either repair or replace the unit with a newly-overhauled (NOH) unit or new unit at its sole discretion.
Step 1: Call Patio Heater Source Customer Service at 1.800.510.8325 and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit serial number (if available), your return shipping address and a day time phone number. Step 2: Ship the product, along with the RMA number, to Patio Heater Source. Once you have received your RMA number, pack the product securely and ship (insured) to the following address:

Patio Heater Source
3180 Wetumpka Hwy
Montgomery, AL 36110-2734

Your Patio Heater Source Customer Service representative will provide any further information you may request or need to fulfill your warranty claim.

Claims: If any damage to goods is detected upon receipt, the buyer must refuse delivery. Patio Heater Source is not responsible for damage suffered in transit or storage. Before accepting any goods, the buyer should examine the shipment carefully. If there is any visible damage to shipping cartons, the buyer should refuse delivery. Claims for damage or shortage by the delivering carrier should be filed with the carrier by the buyer within five (5) days of delivery. Claims for damaged goods must be reported to Patio Heater Source in writing within five (5) days from receipt of goods. Failure to do so will constitute full acceptance of the goods.

Product Specifications:

Assembled Dimensions: 26.00 × 16.00 × 28.00 inches

Shipping Dimensions: 30.00 × 19.00 × 30.00 inches

Approximate Shipping Weight: 69.00 pounds

Additional Information: SHIPS UPS GROUND